Frequently Asked Questions (FAQ) – PawsAndCuddles

We’re here to make shopping for your furry friends easy, safe, and worry-free.

Ordering & Payment

1. What kind of products do you sell?
We specialize in high-quality pet accessories such as collars, harnesses, beds, toys, and grooming essentials designed to keep your pets happy and comfortable.

2. What payment methods do you accept?

We proudly accept the following secure payment methods through Stripe:

Visa

Mastercard

American Express

JCB

Discover

Diners Club

Apple Pay

Google Pay

All payments are processed in GBP (£).

3. Is my payment secure?
Yes. Our store uses SSL encryption and secure payment processors to keep your details safe.

Shipping & Delivery

4. Do you offer free shipping?
Yes, we provide free standard shipping across the UK.

5. How long does shipping take?
Orders are typically delivered within 6–9 business days (1–2 days processing + 5–7 days shipping).

6. Can I track my order?
Yes, you’ll receive a tracking link via email once your order has shipped.

7. Do you ship internationally?
Currently, we only ship within the United Kingdom.

Returns & Refunds

8. Can I return  products?
Yes, we accept returns within 30 days of delivery. Items must be unused, in original packaging, and in New condition.

9. Are returns free?
Yes. Each package includes a pre-paid return label. Simply pack your item securely, attach the label, and drop it off.

10. How long do refunds take?
Refunds are issued within 5–15 business days after we receive your return.

11. What if I receive a damaged or defective product?
Contact us immediately with photos of the issue, and we’ll arrange a free replacement or full refund.

Products & Care

12. Are your products safe for pets?
Absolutely. All our products are pet-safe, non-toxic, and carefully tested to ensure comfort and safety for your furry friends.

13. Do you offer size guides for collars, harnesses, or beds?
Yes. Each product page includes a detailed size chart to help you find the perfect fit for your pet.

14. Can I exchange a product if it doesn’t fit my pet?
Yes, we gladly accept exchanges within 30 days. Use the pre-paid return label and order your correct size.

Customer Support

15. How do I contact you?

Email: support@pawsandcuddles.shop

phone: +44 7907 795888

16. What are your business hours?

Monday – Friday: 9:00 AM – 4:00 PM (GMT, London)

Saturday – Sunday: Closed

17. your business registered on Google My Business?
Yes, PawsAndCuddles is officially registered on Google My Business, so customers can easily verify our details, find us online, and shop with confidence.

Business Information